For these past few weeks, the app has been experiencing a problem: it keeps stopping for a few seconds every minute.

When it comes to weekend, the problem gets worse.

The app is slow. Sometimes after sending a message it takes seconds for it to appear in your chat record.

The working condition is really harsh.

Even after our maintenance yesterday, the problem is still here.

We are really sorry for that.

Our engineers are trying their best to investigate and solve the problem as soon as possible.

Meanwhile, there is something you can do.

Do you remember we talked about using different servers for different functions in the app?

While it is slow when you are sending messages and loading the top page, the call server still works well.

That means once you get into a video call, you will not be affected by the problem from other servers.

So, invite users to video call. Call them.

And try to make the call as long as possible.

Don’t let the call end.